Care Plans & Management

These packages are curated to give you a useful management option, including a monthly check by one of our WordPress and web development experts, as well as advanced monitoring that can notify us of any problems within 5 minutes.

We’ll generate a monthly report that’s made available to you in the HOSTUS client area so you can always see what has been done each month.

They also feature development time in the price, meaning you can access web development services for your website up to the time value of your package each month. This can be used to create or fix pages, book 1-to-1 sessions for advice on best practice or plugin tutorials, or even to create custom functionality and customisations.

Sometimes, web development requests or requirements may be larger than the inclusive time allows. In that case, we’ll always let you know and can quote for these works separately.

As our client base continues to grow, our support team have to prioritise inclusive support requests that relate to the workings of the hosting platform, DNS, email and other essential services. This is why we have introduced a range of instantly accessible premium support options for ad-hoc works and repairs to your application, WordPress installation or website.

This ensures the right team expertise is deployed to your requirements, a full fix, repair or solution is provided, and you get a full report as to causes and actions taken.

These options may be offered to you if a support investigation determines that the issue being faced is not being caused by the fault of our platform, services or infrastructure. We’ll always be in touch with our findings, and the best course of action for a time-effective response will always be a choice.